frequently asked questions... and everything you need to know.
1. I messed up my order! Help!
No worries! Simply notify us within 2 hours of your order at email@example.com and we will be more than happy to assist.
2. I want to try it on before I commit to purchasing. Where Can I do this?
We understand. If you live in or frequent Seattle and/or the pacific northwest, You are welcome to come visit us at our pop-ups and trunk shows. VIEW UPCOMING EVENTS.
Otherwise we have a design studio LOCATED IN SEATTLE, WA that can accommodate you, by appointment only.
To schedule an appointment with us, please email us at:
1. What carrier do you use?
We ship using USPS Priority Mail. Please allow 2-4 business days for order processing plus shipping time (2-7 business days).
*during sales and holidays, it may take longer. please allow an additional 5-7 business days during sales and holidays.
If your order contains a custom request, all items will ship at the later date (read below at 'custom orders'). If this does not work for you, please email us at firstname.lastname@example.org and we will kindly try our best to accommodate you.
2. Do you ship internationally?
We are currently limited to orders for clientele in the US.
3. Do you offer free shipping?
We occasionally offer free shipping on orders as part of a promotion.
You can use code 'lembashaul' for free shipping on orders over $150
1. Do you offer custom sizing?
If something on the shop piques your interest but you want a more tailored fit, let us know. Custom orders are welcome.
When ordering a custom piece, please take care to review your measurements, as all custom orders are final sale.
Please email: email@example.com
If you are wanting more than one custom piece, mention that in your email we will love to assist.
Please allow an additional 2-6 weeks for the expected item to ship (possibly more if ordering more than one piece).
To make an appointment in our seattle studio for a custom order consultation, book here:
1. Do you offer returns?
All of our jewellery is final sale. For bridal veils we will accept returns on non-custom orders within 14 days of the order shipment date.
If you find that your jewellery item just won't fit, please send us an email to:
and we will do our best to accommodate you.
2. What happens if the item arrives damaged?
Oh no! Any item that was damaged in shipment will be replaced at no additional cost to you. Simply notify us within 24 hours of its delivery and send back the damaged item (we'll send you a shipping label).
All info on caring for your LEMBAS pieces can be answered on our CARE page.
1. Are you on social media?
Yep! Find us on Twitter (@shoplembas) and Instagram (@shoplembas). We also have a facebook page dedicated to getting you information quickly, as well as featuring some pretty cool things. Find us here: https://www.facebook.com/shoplembas
2. How do I get featured on your Instagram feed or facebook page?
If you have some sweet instagrams and/or photos that feature Lembas products, use tag #lembashaul or tag/mention us in your photos. Got married in Lembas? Use tag #lembasbride.
1. I saw something on one of your past lookbooks (or social media feeds) that isn't on your website. Can I still get it?
Quite possibly! Send us an email with a shot of the product at firstname.lastname@example.org and we'll do our best to help! We started off doing one-off things for friends and early clientele so we may be able to recreate it, or something very similar.
2. Where do you donate to?
we donate 10% of proceeds from every purchase (before taxes and shipping) to a21. a21 is a non-profit organisation that stands for 'abolishing slavery in the 21st century. human trafficking includes sex trafficking, child slavery and more. a21 works through providing awareness, setting survivors up for success with restoration programs, and prosecuting traffickers. learn more about how they work to fight human trafficking.